EastWest Bank on Thursday said one of its bank managers has gone missing along with the money of two depositors.

In a statement, EastWest Bank admitted that one of its branch managers “has gone missing together with the deposits of her two customers with whom she had been transacting for years.”

“We have been in touch with the two affected depositors. They have been informed that an internal investigation is ongoing and that we will credit back to their account the amount taken,” the bank said.

“EastWest will always stand by its commitment to protect depositors’ and customers’ money. The issue is limited to one branch but nonetheless we shall put in place additional system-wide safeguards to make sure this isolated incident does not happen again,” the company added.

EastWest Bank did not reveal the amount of money missing citing confidentiality, but said it was “not significant especially as the bank has been among the Top 3 most profitable banks in the country in the past four years.”

The Bangko Sentral meanwhile has said that “it is looking into reported unauthorized transactions relayed by some of the country’s lawmakers and reported by media.”