DILG’S EMERGENCY HOTLINE 911 STALLED BY PANDEMIC
The Department of Interior and Local Government (DILG) said it has temporarily diverted Emergency Hotline 911 (E911) calls to local call centers because two of the call agents tested positive for COVID-19.
According to DILG spokesman and Undersecretary Jonathan Malaya all their Emergency Telecommunicators (ETC), including the 10 Department of Health COVID Hotline agents assigned to E911, are under home quarantine as a safety precaution while the 911 National Call Center (NCC) is being disinfected, proper ventilation is being installed, and contact tracing is being conducted.
He explained that all these measures were adopted to “ensure the health of our personnel” while continuing to serve the public with the help of call centers managed by local government units.
Due to the pandemic, Malaya said the agency is “facing serious technical, manpower and operational challenges but we are now addressing these issues, and we hope to partially operate by September 7 and then fully operate by September 16.”