PAL REIMBURSES 80 PERCENT OF P15.9 BILLION VIRUS-RELATED REFUND REQUESTS
The Philippine Airlines (PAL) said it has refunded about 80 percent of requests and would fulfill all obligations related to canceled bookings due to restrictions imposed to stem the spread of COVID-19.
On its Facebook post over the weekend ,PAL said a total of 60,000 flights were canceled since March affecting 1.3 million passengers which resulted in a “massive deluge of refund requests,”
The total requests is over $300 million (P15.9 billion), it said.
PAL said it has restored about 15 percent of its domestic and global network.
Its rival, Cebu Pacific earlier said it has also refunded some P2.4 billion in canceled booking requests, equivalent to 50 percent of the refund requests it has received.