US AIRLINES DROP CHANGE FEES DUE TO COVID-19 DOWNTURN
On Monday, major US airlines joined in the move to eliminate change fees for domestic travel in the latest concession to customers amid a bruising industry downturn.
American’s Chief Revenue Officer Vasu Raja said United Airlines led the way Sunday and was followed on Monday by American Airlines and Delta Air Lines, who said they too would end steep change fees for most tickets within the United States.
The new policy also would apply to flights to Canada and Mexico.
“In a world that’s constantly changing, American is resolute to our purpose of caring for customers at all points of their travel journey,” Raja said.
“By eliminating change fees, giving customers an opportunity to get where they want to go faster with free same-day standby on earlier flights and providing access to upgrades and seats for all fare types, we’re giving customers the freedom to make their own choices when traveling with American,” Raja explained.